Increased Customer Satisfaction at EduHint Thanks to Digital Onboarding with LesLinq
EduHint a leading educational publisher, specializes in blended learning methods for secondary and vocational education. With well-known brands like PERSPECTIEF, SmartRekenen, SmartWiskunde, BRICKS, SYMBIOSE, and Kiem, EduHint offers high-quality blended learning materials combining books and an intelligent learning platform, enabling personalized education tailored to individual student needs.
Optimizing Digital Learning Materials
In today’s education, differentiated instruction is crucial. EduHint ensures teachers can effectively use the online learning platform to monitor student progress. To achieve this, EduHint focuses on teacher onboarding, especially at the start of the school year. A dedicated online “Help with Ordering” page allows teachers to easily order the correct teaching materials through various channels.
Interactive Guide EduStart: The Key to Success
A pivotal step in the onboarding process is EduStart, a guide that actively involves teachers in using the online learning platform. EduStart, built with LesLinq’s functionalities, introduces teachers interactively to the digital components of a teaching method, ensuring optimal use in lessons. The result is a user-friendly and engaging guide where users actively participate.
Measurable Results: A Notable Increase in Customer Satisfaction
The results are impressive: EduHint’s annual customer satisfaction survey (KTO) shows significant increases in support team ratings and the onboarding process. The support team rating rose from 8.2 to 8.7, and the purchasing and onboarding process rating improved from 7.2 to 7.6. These excellent scores are partly due to the online onboarding provided by EduStart.
Successful Collaboration with LesLinq
Marijn van den Berg, Head of Marketing, Sales & Services at EduHint, reflects positively on the collaboration and results. “Initially, we were hesitant about digital instruction, believing that onsite onboarding was better. However, the clear digital guidance not only eased the support department’s burden but also increased customer satisfaction. Teachers are now helped faster and more efficiently, exactly what we aimed to achieve.” With the project completed on time and the flexibility and speed of implementing changes, Marijn looks back on a successful project and a fruitful collaboration with LesLinq.
Bekijk hier screenshots van de interactieve handleiding:
Interested in a Custom Interactive Guide?
Contact us to learn more.
Is LesLinq right for you? Let's find out!
We'd be happy to give you a LesLinq tour, without any obligation. Let's dive into your microlearning wishes and see if LesLinq is the right solution for you.
Send me a sample microlearning!
Curious to see what a LesLinq microlearning looks like in practice? Receive a free sample and experience the power of distribution via email and/or SMS. Interested?